FAQ

How do I check the status of my order?

 

Where do you ship to?

We ship anywhere in the continental United States.

When will my order arrive?

 

Do you offer a warranty on your products?

All of our products have a 1 year warranty.

What does the warranty cover?

 

What is your return policy?

 

Do you ship internationally?

Presently we do not ship internationally. But stay tuned!!

When will you ship internationally?

We hope to ship into Canada and Mexico in the Fall of 2022.

How do I track my package?

 

I want to return my purchase. How do I do that?

How do I check the status of my order?

 

Where do you ship to?

We ship anywhere in the continental United States.

When will my order arrive?

 

Do you offer a warranty on your products?

All of our products have a 1 year warranty.

What does the warranty cover?

 

What is your return policy?

 

Do you ship internationally?

Presently we do not ship internationally. But stay tuned!!

When will you ship internationally?

We hope to ship into Canada and Mexico in the Fall of 2022.

How do I track my package?

 

I want to return my purchase. How do I do that?

Can I use my HSA/FSA card to purchase BURST Oral Care products?

Yes, you can make payments or orders using your HSA or FSA card. However, you would need to check with your HSA or FSA provider if they or your policy covers the BURST toothbrush or products.

What payment methods do you accept?

We accept all major credit cards.

Where else can I buy a BrushSpa?

We only offer the BrushSpa on our website.

Can multiple people use my BrushSpa?

We strongly suggest that you do not share your BrushSpa with someone else to prevent cross-contamination.

How long is the cleaning cycle?

A full BrushSpa cycle that eliminates 99% of bacteria and germs is about 30 minutes.

Does the BrushSpa dry my toothbrush?

Your BrushSpa dries your toothbrush with filtered air. A fan draws air through a HEPA filter that removes 99% of dust, pollen, mold, bacteria, moisture, viruses, aerosols, pet dander, tobacco smoke, odors, microorganisms, and any airborne particles in your bathroom down to 0.3 microns.

Where can I download the User Manual?

 

How long does the battery in my BrushSpa last?

 

Do you offer other Accent Trims colors?

For now, we only offer Accent Trims in rose gold and cobalt.

Where is the BrushSpa made?

The BrushSpa is manufactured in the United Kingdom.

How old should I be to use the BrushSpa?

10 years old and older.

Is the BrushSpa safe?

The BrushSpa is very safe. However, you should never submerge the BrushSpa in water, or open the device.

Is the BrushSpa registered with the FDA?

The BrushSpa is registered with the FDA.

My toothbrush is defective. What do I do?

Please contact our customer service.

How often do I need to change my toothbrush head?

You should change your toothbrush head every 3 months.

Can I use my Starborn Sonic Toothbrush in the shower?

The Starborn Sonic Toothbrush has a waterproof rating of IPX7

I have braces. Can I use the Starborn Sonic Toothbrush?

Make sure to follow your dentist’s recommendations.

Can I use other toothbrush heads on the Starborn Sonic Toothbrush?

The Starborn Sonic Toothbrush was designed to work with the Starborn toothbrush heads.