FAQ

How do I check the status of my order? 

Once you place your order, you will receive a confirmation email with a link to your account. You will be able to check the status of your order through your BrushSpa™ account. 

Where do you ship to?

We ship anywhere in the continental United States.

When will my order arrive?

8-10 weeks.

Do you offer a warranty on your products?

All of our products have a 1-year warranty.

What does the warranty cover?

 Your BrushSpa™ is covered under warranty for one year for any mechanical or material defects. Contact customer support for any questions related to your warranty.

What is your return policy?

All of our products include a 30-day money-back policy. 

Do you ship internationally?

Presently we do not ship internationally. But stay tuned!!

When will you ship internationally?

We hope to ship into Canada and Mexico by the end of 2022.

How do I track my package?

You can track your package through your BrushSpa™ account or contact our customer service department.

I want to return my purchase. How do I do that?

Request a return within 30 days of purchase through your BrushSpa™ account or contact customer service. 

Can I use my HSA/FSA card to purchase my BrushSpa™?

Yes, you can make payments or orders using your HSA or FSA card. However, you would need to check with your HSA or FSA provider if they or your policy covers the BrushSpa™.

What payment methods do you accept?

We accept all major credit cards.

Where else can I buy a BrushSpa™?

We only offer the BrushSpa™ on our website.

Can multiple people use my BrushSpa™?

We strongly suggest that you do not share your BrushSpa™ with someone else to prevent cross-contamination.

How long is the cleaning cycle?

A full BrushSpa™ cycle that eliminates 99% of bacteria and germs is about 30 minutes.

Does the BrushSpa™ dry my toothbrush?

Your BrushSpa™ dries your toothbrush with filtered air. A fan draws air through a HEPA filter that removes 99% of dust, pollen, mold, bacteria, moisture, viruses, aerosols, pet dander, tobacco smoke, odors, microorganisms, and any airborne particles in your bathroom down to 0.3 microns.

Where can I download the User Manual?

Contact our customer service and we will send you one. 

How long does the battery in my BrushSpa™ last?

You should fully charge your BrushSpa™ before first use. The charge should last you 2 to 4 weeks.

Do you offer other Accent Trims colors?

For now, we only offer Accent Trims in rose gold and cobalt black.

Where is the BrushSpa™ made?

The BrushSpa™ is manufactured in the United Kingdom.

How old should I be to use the BrushSpa™?

10 years old and older.

Is the BrushSpa™ safe?

The BrushSpa™ is very safe. However, you should never submerge the BrushSpa™ in water, or expose it to heat, or open the device.

Is the BrushSpa™ registered with the FDA?

The BrushSpa™ is registered with the FDA.

My toothbrush is defective. What do I do?

Please contact our customer service.

How often do I need to change my toothbrush head?

You should change your toothbrush head every 3 months.

Can I use my Starborn Sonic Toothbrush in the shower?

The Starborn Sonic Toothbrush has a waterproof rating of IPX7

I have braces. Can I use the Starborn Sonic Toothbrush?

Make sure to follow your dentist’s recommendations.

Can I use other toothbrush heads on the Starborn Sonic Toothbrush?

The Starborn Sonic Toothbrush was designed to work with the Starborn toothbrush heads.