How do I check the status of my order?
Once you place your order, you will receive a confirmation email with a link to your account. You will be able to check the status of your order through your BrushSpa® account.
What is your shipping policy?
You can find our shipping policy here
What is your return policy?
All of our products include a 30-day money-back policy. Click here.
Where do you ship to?
We ship anywhere in the continental United States.
When will my order arrive?
5-7 days.
Do you offer a warranty on your products?
All of our products have a 1-year warranty.
What does the warranty cover?
Your BrushSpa® is covered under warranty for one year for any mechanical or material defects. Contact customerservice@brushspa.com for any questions related to your warranty.
How do I track my package?
You can track your package through your BrushSpa® account or contact our customer service department.
How long does the battery in my BrushSpa® last?
You should fully charge your BrushSpa® for a minimum of 24 hours before first use. The charge will last 2-4 weeks.
BrushSpa® Safety Precautions
BrushSpa® is very safe! However, you should never submerge it in water, expose it to heat, or open the inner workings of the device.
What color accent trims come with my BrushSpa® purchase?
Our current two accent trims are rose gold and cobalt black. Both options come with your BrushSpa® purchase.
I’m having trouble removing my filter cover for replacement
If you are having trouble removing the filter, we suggest using a rubber jar opener, a letter opener, or a flat screw head to GENTLY jimmy the latch on one side.
Can multiple people use my BrushSpa®?
We strongly suggest that you do not share your BrushSpa® with someone else to prevent cross-contamination.
How do I reset BrushSpa® after changing the Refill Canister?
Press and hold down the start button until the blue light comes on. Your BrushSpa® is now reset and will recount your uses until the bottle needs replacement again.
Why can’t I use my own solution in the Refill Canister?
BrushSpa®’s PATENTED compressed canister is a proprietary solution that works only with BrushSpa®. You are not able or allowed to open the refill containers or use any other solution with BrushSpa®.
How long will a refill canister last?
With recommended use of BrushSpa twice a day, a can of solution will last 30 to 40 days. Refills can be purchased here.
What do the flashing colors mean on my BrushSpa®?
Pulsing Blue: BrushSpa® is turned ON
Solid Green: BrushSpa® is fully charged, USB charger connected
Pulsing Amber: Charging or cleaning solution is low
Solid Red: Replace solution bottle and filter
